50 stores is a remarkable result, but there is much more behind it. It includes 139 spacious fitting rooms where perfectly displayed clothes await the customer in the closet, 2080 modern tablets for freely browsing the wide range of products, and above all: 950 friendly, qualified, and helpful sales advisors offering support at every stage of the shopping process. It's also 6.6 million customers annually who visit these exceptional stores and benefit from the features prepared for them.
Thanks to its physical stores, eobuwie.pl stands out significantly on the commercial map of Europe. Presenting a unique future concept, it invites customers into a world full of modern and innovative solutions. In eobuwie.pl stores, there are no traditional racks or shelves. The entire range is comprehensively presented on multimedia displays, which serve for browsing as well as ordering goods. This solution may be intimidating, but experiencing the comfort of such a shopping form even once is enough to become a fan of the phygital concept offered by eobuwie.pl forever. Of course, professional staff is always available and ready to help. The uniqueness of the purchasing process from a comfortable couch, in peace, without lines, and in an open space makes each eobuwie.pl physical store a place loved by customers – both supporters of traditional offline shopping and enthusiasts of unlimited possibilities in online shopping.
In selected eobuwie.pl stores, customers can find MODIVO fitting room zones, allowing for comfortable fitting and on-site purchase of pre-ordered clothes. After scanning the order code, the products are available inside the fitting room. The ample space and comfortable seating ensure that decisions don't need to be made hastily, while the multimedia panels on the wall facilitate the entire process. Depending on individual needs, customers can also adjust the light inside and see how the outfit will look in the office or during an evening event.
Both products from the full offer of eobuwie.pl and MODIVO can be ordered to stores thanks to the exceptional premium Try before you pay service (this can be done in the mobile app, anywhere and anytime, or on one of the tablets available in the physical store). Pickup and trying on of products take place in the selected store. Simply choose the "Try before you pay" delivery method during shopping. From the moment of selecting the products, delivery to the store takes 1-2 business days. The customer will be informed via SMS when the order is ready for pickup. After trying on the items, they only pay for the ones they decide to keep! Thanks to the wide range of shoes and handbags available on-site, there is also the option of ordering off-the-shelf products on a tablet.
Choosing the right shoes for oneself or family members can be challenging, especially since sizes may vary between brands. The answer to this is the esize.me scanner – a device that allows customers to select the perfect shoes without trying them on. The scanner can be found in all eobuwie.pl physical stores, with its help, anyone can scan their feet in 3D for free and on their own. Based on it (as well as the individual customer's preferences), the system will recommend the correct shoe size. No need for measurements! This scan only needs to be done once and can be used in the future after assigning it to the user's account. An additional functionality is the forecasting of the child's foot growth – it allows the parent to estimate how long the purchased footwear will last.
An extra attraction in selected eobuwie.pl stores is the humanoid robot Pepper, which supports customer service. This unconventional sales assistant is exceptionally functional – not only does it present the current product range and help with order pickup, but it also presents the advantages of the offered services and entertains the youngest customers with quizzes. It's an integral part of the offline sales network.
The eobuwie.pl stores and MODIVO zones are already operating in 50 locations in the most prestigious shopping centers in Poland, the Czech Republic, and Romania, as well as in Lithuania and Slovakia. Additionally, selected CCC stores feature eobuwie.pl zones.
